projects - conflict check

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Overview

Use Conflict Check to confirm your firm has no conflicts of interest before taking on a new potential matter. The Conflict Check provides a structured and auditable record to ensure compliance. It allows you to search for involved parties, evaluate their history, and securely lock the findings to prevent future disputes.

 

Features & Definitions

  • Parties to Check: The individuals or organizations you are screening for potential conflicts.
  • Searches performed: An audit trail that logs every search criteria you enter during the check.
  • Conflict Check Report: A permanent PDF document generated to serve as audit proof or a record store in Neostella Documents.
  • Active and Completed Tabs: Sections where you can view ongoing checks and access historically locked checks.

 

How-To Instructions

Running a Conflict Check from a specific Project or Lead

  1. Navigate to Cases or Intake workspace.
  2. Open the specific Project or Lead.
  3. Click the Conflict Check tab.
  4. Click + CONFLICT CHECK in the top right corner.
  5. The For field is populated automatically with the context of the current Project or Lead.
  6. To add parties manually, enter your criteria in the search fields (such as Name, Email, Phone, Date of birth, SSN or Driver's license).
  7. Select the checkboxes next to the desired contacts in the results list and click ADD PARTIES.
  8. Click RUN to execute the Conflict Check on the added parties.

 

Running a Conflict Check from the Global Menu

  1. Navigate to Cases or Intake workspace.
  2. Click Conflict Check in the left navigation menu.
  3. Click the + icon next to the For field to relate records to the check.
  4. Select Project, Lead, or Contact from the dropdown menu.
  5. Type in the search field to narrow down the results and select the specific record. If needed, repeat this step to link multiple records to the same Conflict Check.
  6. Click ADD RELATED CONTACT to view a populated list of individuals or organizations associated with your previous selection. Then, click a contact to add them as a party to check.
  7. To add parties manually, enter your criteria in the search fields (such as Name, Email, Phone, Date of birth, SSN or Driver's license).
  8. Select the checkboxes next to the desired contacts in the results list and click ADD PARTIES.
  9. Click RUN to execute the Conflict Check on the added parties.

 

Evaluating Results

  1. After you click RUN, the system displays the parties and their historical relations to other Projects, Leads, or Contacts.
  2. Click EXPAND ALL to view detailed project relations (such as Type, Stage, and Relationships) for all parties. Click COLLAPSE ALL to hide them.
  3. Analyze the information presented. The system does not identify potential conflicts. A subject matter expert must assess and categorize the risk manually.
  4. Click the notes icon next to a party to add a review note. Adding context for the decision-making is a recommended best practice.
  5. Select NO CONFLICT, POSSIBLE CONFLICT, or CONFLICT for each party based on your assessment.

 

Updating the Conflict Check Status

  1. Click the status dropdown  at the top of the record to manually advance the check. For example, In Progress.
  2. Select the next appropriate state, such as In Review or Complete.
  3. Click CHANGE STATUS to confirm the state transition in the warning window. Every transition requires this confirmation.
i NOTE: Completing a Conflict Check is a permanent, non-reversible action. Once the status is changed to Complete, the record is locked. You cannot edit the outcome, add new parties, or change your search criteria afterward.

 

Viewing Active and Completed Checks

  1. Click Conflict Check in the left navigation either from a specific Project or from Cases and Intake Workspace.
  2. Select the ACTIVE tab to see Conflict Checks currently in progress or in review.
  3. Select the COMPLETED tab to see historically locked Conflict Checks.
  4. Review the list to see details such as Name, Status, Outcome, and Completed At.
  5. Use the Filter by Session Name field or the For dropdown to find specific records quickly.

 

Generating a Report

  1. Open a completed Conflict Check from the COMPLETED tab.
  2. Click the Generate report document icon in the top right corner.
  3. Review the document name and click SAVE TO DOCUMENTS.
  4. Open the Documents section of the related project to see the saved PDF.

 

Use Cases

  • Use Conflict Check when a new lead comes in and you must screen the involved parties before the intake process proceeds.
  • Use this feature when circumstances change in an existing case, requiring you to re-verify the conflict status of new contacts.

 

Notes

  • Completing a Conflict Check permanently locks the record; you cannot edit the outcome or search criteria afterward.
  • Starting a new Conflict Check against the same record does not invalidate or overwrite earlier checks.