communications - integration - ring central phone

  • Updated

Overview

The RingCentral integration connects the Neostella communication layer to RingCentral cloud communications services. This integration synchronizes call events, voicemail records, audio recordings, transcripts, and multi-channel contact center interactions into Neostella records. Integration endpoints and webhooks ensure that interaction data is associated with contacts and legal projects automatically.

 

Integration Scope

This integration supports phone calls exclusively. The RingCentral Contact Center  implementation is not included in this configuration and is planned for a future release.

 

Requirements

  • Neostella Admin access to Control Center.
  • RingCentral Super Admin access.
  • Business RingCentral account with active RingCentral RingEX licenses (formerly MVP).

 

Configuration Steps

  1. Open Control Center and select Integrations from the left navigation menu. 
  2. Click the Communications module option.
  3. Locate the RingCentral panel on the connector’s overview screen.
  4. Click the CONNECT WITH RINGCENTRAL button to initiate the authorization redirect.
  5. Sign in with Admin credentials on the RingCentral authorization page and grant the requested application permissions.

 

Validation

  • Verify that the RingCentral integration card in Control Center displays the green Connected badge.
  • Make a call using the + quick action menu located in the top navigation bar and confirm that the RingCentral dock dialer opens and test a call.