A Support Portal account is required for submitting requests as well as accessing the Knowledge Base chat functionality. This and all of our self-service resources are available at the Neostella Support Portal:
help.neostella.com
Creating Your Support Portal Account
Step 1: Access the Support Portal & Sign Up
- Navigate to: help.neostella.com
- Select Sign In from the upper-right corner of the homepage.
- Click Sign Up next to "New to Neostella?" to begin registration.
Step 2: Enter Your Information
- A registration window will appear prompting you to enter the following information:
- Full Name and Organization-affiliated Email Address
- After entering your information, select Sign Up
Step 3: Activate Your Account
Check your email for an activation message with the following details:
- Sender Email: support@neostella.zendesk.com
- Display Name: Neostella
- Subject: Activate Account for Neostella
Select the activation link provided in the email. You will be prompted to create a password.
Password Requirements
- Must be longer than five (5) characters and shorter than seventy-two (72) characters
- Cannot be the same as the email address associated with your account
Step 4: Complete Account Setup
- Return to the Support Portal homepage after activating your account.
- Access Knowledge Base articles and support resources as needed.