In addition to submitting Support requests via the Help portal, we offer two other ways to directly engage with our Support Team for immediate assistance:
1. Phone Support
If urgent assistance is required or you prefer speaking directly with our Team, Neostella provides live phone support at the times listed below. Additionally, we have the ability to upgrade any live phone call to a video (Zoom) session during the phone call if needed or desired (live July 6, 2026).
Phone Number: 414-260-2244
Availability: 24 hours per day, Monday through Friday (24/5)
Time Zone: Central Time (CT/CST)
2. Knowledge Base Interaction and Assistance
The Neostella Support Portal includes a comprehensive and up to date Knowledge Base containing product documentation, product release notes for the Platform, troubleshooting guides, and frequently asked questions.
Knowledge Base interactions are available through the portal chat experience. This is conveniently launched from the lower right corner of our Help page once you are logged in with your account from the following icon:
This will launch our interactive Neostella Help Bot, accessing our interactive Knowledge Base and other Support Options, including the ability to connect with a live agent via chat (during Support hours) at any point in the conversation (live late July 2026).
More details available for all of our Support services at the Neostella Support Portal: