messages - message management

  • Updated

How to Send a Message

  1. Click the Message field at the bottom and enter the message.
  2. (Optional) Use the available formatting tools to apply styles in the message:
    • B for bold.
    • I for italic.
    • S for strikethrough.
    • Link icon to insert hyperlinks.
    • Quoting icon to create quotes.
  3. Click the paper plane icon or press the Enter key to send the message. It appears immediately in the conversation with the user name and timestamp.

Once a message has been sent, it cannot be deleted.

9 STEPS

1. Click inside the Message field at the bottom and enter the message.

2. Use the available formatting tools to apply styles in the message:
Click B for bold.

3. Click I for Italic.

4. Click S for Strikethrough

5. Click the link icon to insert hyperlinks.

6. And click the quote icon to create quotes.

7. Click the paper plane icon or press the Enter key to send the message.

8. The message appears immediately in the conversation with the user name and timestamp.
Once a message has been sent, the message cannot be deleted.

9. That's it. You're done.

https://www.iorad.com/player/2687047/Cases---Messages---How-to-Send-a-Message?iframeHash=watchsteps-1&lang=en



Next step

How to Mention a User

  1. In the Message field, type @ followed by the user’s name. A dropdown list appears filtering matching users. 

All users in the tenant matching the entered text are displayed in the list.

  1. Select a user from the list.
  2. Click the paper plane iconor press the Enter key to send it with the mentioned user(s). The message immediately is displayed in the conversation with the user name and timestamp.
  • Mentioned users receive a notification. When the notification is clicked, they are  redirected to the message.
  • Multiple users can be mentioned in the same message by repeating steps 1-2 before sending the message.

5 STEPS

1. In the Message field, type @ followed by the user’s name.

2. A dropdown list appears filtering matching users.

3. Click the paper plane icon or press the Enter key to send the message.

4. The message with the tagged user(s) appears immediately in the conversation with the user name and timestamp.

5. That's it. You're done.

https://www.iorad.com/player/2687335/Cases---Messages---How-to-mention-a-user?iframeHash=watchsteps-1&lang=en



Next step

How to Reply to a Specific Message (Thread)

  1. Hover your cursor over the message you want to reply to.
  2. Click the Reply to Thread icon .The Thread view is displayed.
  3. Type your reply in the Reply field. 
  4. Click the paper plane icon or press the Enter key to send the message. The response is linked to that specific message, ensuring the conversation is organized in a threaded format.
  5. Click the back chevron iconto return to the main Messages view. The original message will now display the user’s icon and N REPLY(IES), indicating that replies are attached to it.

5 STEPS

1. In the Message field, type @ followed by the user’s name.

2. A dropdown list appears filtering matching users.

3. Click the paper plane icon or press the Enter key to send the message.

4. The message with the tagged user(s) appears immediately in the conversation with the user name and timestamp.

5. That's it. You're done.

https://www.iorad.com/player/2687335/Cases---Messages---How-to-Reply-to-a-Specific-Message--Thread-?iframeHash=watchsteps-1&lang=en



Next step

How to View a Thread

  1. Click N REPLY(IES) under a message. The Thread view is displayed.
  2. Review all replies associated with that message.
  3. Add additional replies if needed.
  4. Click the back chevron icon to return to the main Messages view.

5 STEPS

1. Click N REPLY(IES) under a message.

2. The Thread view is displayed. Review all replies associated with that message; you can also add additional replies if needed.

3. Click the back chevron icon to return to the main Messages view.

4. Click here

5. That's it. You're done.

https://www.iorad.com/player/2687327/Cases---Messages---How-to-View-a-Thread?iframeHash=watchsteps-1&lang=en



Next step