in-app notifications

  • Updated

In-App Notifications in Neostella help you stay aware of important updates without getting overwhelmed. You’ll receive timely alerts about the events that matter most, so you can stay focused and avoid missing critical information.

Key Benefits

  • Get alerts instantly: Notifications appear in real time within the app.
  • Mark as read or unread: Mark notifications as read or unread to improve visibility and productivity.
  • See important details fast: Users can visualize their notifications quickly without navigating multiple screens.
  • User Control: Full control over notification topics and frequency.
  • Spot urgent alerts easily: Important updates are highlighted so they stand out.

How to Open In-app Notifications

Before viewing notifications, ensure the server connection is active.

  • A valid connection is indicated by the icon and the message: Connection to server is alive.
  • An invalid connection is indicated by the icon and the message: Something went wrong while connecting to the server. Please wait a moment, or click here to try reconnecting manually.

Notifications may not update correctly if the server connection is not active.

  1. After login in Neostella, in the upper panel click on the bell icon .
  2. All the user’s notifications are displayed. 

3 STEPS

1. To open your notifications, click on the bell icon.

2. All your notifications are displayed.

3. That's it. You're done.

https://www.iorad.com/player/2691144/Neostella---In-app-notifications---How-to-Open-In-app-Notifications?iframeHash=trysteps-1&lang=en



Next step

  • The red dot on the bell icon indicates unread notifications. Once all notifications are marked as read, the dot is not displayed .
  • Notifications (both read and unread) are listed from most recent to oldest.
  • Unread notifications display the  icon.
  • Read notifications display the icon.
    • Clicking the icon in an unread notification marks it as read. The icon changes to .
    • Clicking the icon in a read notification marks it as unread. The icon changes to .
  • Each notification includes a brief description and the timestamp indicating when it was created.
  • Notifications for messages where you were tagged include a link to the conversation.
  • If you have no notifications, the message You don’t have any notifications. is displayed.

How to Mark/Unmark as Read/Unread In-app Notifications

To mark or unmark an in-app notification as read or unread, follow these steps:

  1. After login in Neostella, click the bell icon in the upper notification panel.
  2. Locate the notification you want to update.
  3. Click the dot icon in the notification.
  • Clicking the icon will mark the notification as read.
  • Clicking the icon will mark the notification as unread.

5 STEPS

1. To mark or unmark an in-app notification as read or unread, open the In-App Notifications panel.

2. Locate the notification you want to update.

3. Click the blue dot in the notification. Clicking the blue dot will mark the notification as read.

4. Now click again the dot in the notification.
Clicking it again will mark the notification as unread.

5. That's it. You're done.

https://www.iorad.com/player/2675610/Platform---How-to-Mark-Unmark-as-Read-Unread-In-app-Notifications?iframeHash=trysteps-1&lang=en



Next step

How to Connect to the Server 

Before viewing notifications, ensure the server connection is active. To connect to the server, follow these steps:

  1. After login in Neostella, click the bell icon in the upper notification panel.
  2. At the top of the notification modal window, click the icon.
  3. Once the connection is successful, the icon is displayed along with the message: Connection to server is alive.

FAQs & Troubleshooting

 

How do I know if I’m receiving notifications?

Check the bell icon; the red dot indicates unread notifications. Once all notifications are marked as read, the dot is not displayed .

 

Can I mark a notification as unread?

Yes. Click the icon in the read notification to mark it as unread. The color will change.

 

Can I mark a notification as read?

Yes. Click the icon in the unread notification to mark it as read. The color will change .

 

Why am I not receiving notifications?

Verify that the server connection is active. The green cloud icon indicates that the connection to the server is alive.

 

How to connect the server?

To connect to the server, click the icon. Once the connection is active the green cloud icon is displayed (Connection to server is alive).

 

Can I view older notifications?

Yes, scroll down to view notifications listed from most recent to oldest.