account – translations

  • Updated

The Translations tool allows admins to manage the language used across the Neostella user interface. Through this workspace, admins can define the primary and secondary languages for the account and translate key system terms and messages used throughout the Control Center and the Cases workspaces.

Translations affect user interface labels and system messages only. They do not translate user-generated content such as case data, documentation, or notes.

Not all user interface elements are translatable.

access the translations workspace

Accessing Translations is straightforward:

1. Log in to Neostella.
2. Open the Control Center.
3. Click Account.
4. Select Translations.

Once opened, the Translations dashboard serves as the central workspace for managing account-level language settings and translated system labels.

6 STEPS

1. To access Translations, first: Log in to Neostella.

2. Then, open the Control Center.

3. Click Account.

4. Click Translations.

5. Once opened, the Translations dashboard serves as the central workspace for managing account-level language settings and translated system labels.

6. You are now in the Translations workspace.

https://www.iorad.com/player/2677743/translations---access-the-translations-workspace?iframeHash=watchsteps-1&lang=en



Next step

 

translations dashboard

The Translations dashboard is designed to support administrative tasks related to languages and terminology, including:

  • Setting the account’s primary language.
  • Defining an alternate language.
  • Translating key system terminology used across Neostella.

The dashboard includes the following components:

1. Translations tool
2. Main Language dropdown
3. Alternate Language dropdown 

 

4. SYSTEM LABELS table

  • Toolbar
  • Translation Key column
  • Primary language column
  • Alternate Language column 

9 STEPS

1. The Translations dashboard is designed to support administrative tasks related to languages and terminology.

2. The Main Language dropdown allows admins to define the primary language for the account.

3. The Alternate Language dropdown allows admins to define a secondary language for the account.

4. The SYSTEM LABELS table displays the list of translatable system terms used throughout Neostella.

5. The toolbar allows admins to filter the list of translation keys and search for specific system labels.

6. The Translation Key column displays the unique system identifier for the label used across the Neostella. This key determines where the label appears in the UI.

7. The English column displays the default system label in English. This value is used when English is set as the main language.

8. The Alternate Language column displays the translated value of the system label for the selected alternate language. This value appears when the alternate language is active.

9. This has been a Translations walkthrough.

https://www.iorad.com/player/2677754/translations---translations-dashboard?iframeHash=watchsteps-1&lang=en



Next step

 

main language

The Main Language dropdown allows admins to define the primary language for the account. This language is applied across the Neostella interface by default. Currently, Neostella supports:

  • English
  • Spanish

The selected main language determines how system labels and messages are displayed for users unless overridden by individual user preferences.
 

alternate language

The Alternate Language dropdown allows admins to define a secondary language for the account. This language can be selected by users in their SYSTEM PREFERENCES.

Only the languages defined as the main and alternate languages will be available for selection in user preferences.
Multiple alternate languages ​​can be set.

 

system labels table

The SYSTEM LABELS table displays the list of translatable system terms used throughout Neostella. This table is where admins manage translations for the selected alternate language.

Column Type Description Example
Translation Key Informational Displays the unique system identifier for the label used across the Neostella. This key determines where the label appears in the UI. case.status.open
English Informational / Editable Displays the default system label in English. This value is used when English is set as the main language. Open
Alternate Language Informational / Editable Displays the translated value of the system label for the selected alternate language. This value appears when the alternate language is active. Abierto

When translations are added or updated, the UI displays the translated terms based on the language selected for the account or the user.
 

toolbar

The toolbar provides tools to help manage translations efficiently. It allows admins to:

  • Filter the list of translation keys.
  • Search for specific system labels.

These tools are especially useful when working with a large number of system labels.
 

translation key

The Translation Key column displays the internal identifiers for system terms used across Neostella. These keys determine which UI elements are affected when a translation is applied.

Translation keys are system-defined and ensure consistent application of translated terms across all supported areas of the platform.
 

primary language column

The primary language column displays the default system term as it appears in English. This column serves as the reference text when creating or reviewing translations for the alternate language.
 

alternate language column

The Alternate Language column displays the translated version of each system label for the selected secondary language.

When a translation is provided, the system displays this value in the user interface for users who have selected the alternate language in their preferences.
 

scope of translations in neostella

The Translations tool applies to system labels and messages across dashboards and supported tools within Neostella. It does not affect:

  • User-entered data
  • Case content
  • Custom field values

Translations are applied consistently across the Control Center and the Cases workspaces based on the language configuration defined at the account and user levels.