File Sync Current Limitations
Understanding the current limitations of File Sync is key to troubleshooting and managing expectations when implementing our solution for one-way or two-way Filevine documents sync as well as the ability to interact with these documents via local network.
We are constantly working to roll out enhancements to the product. To request a specific feature or functionality for File Sync, please create a post here.
NOTE: As with Filevine, your data is encrypted during sync and storage. Neostella does not own or interact with your document data other than to maintain the sync relationship with Filevine.
General File Sync Restrictions: File Sizes
- Currently, File Sync supports file sizes up to 4GB for SharePoint, Dropbox, and AWS S3.
- Files with a size of 0 bytes cannot be uploaded to these providers due to a restriction in Filevine.
Dropbox Restrictions: Files and Folders
Maximum Path Length Limitation
The maximum length for a path-including the file name and folders- is 260 characters. When your Filevine path is bigger than 260 characters, it will NOT be created on Dropbox. For more information about Dropbox naming standards, visit the link: Naming Dropbox files and folders.
Path Structure
The path structure must be composed as follows and each name component must be separated by forward slashes: projectfolder000000/firstlevelfolder/secondlevelfolder/thirdlevelfolder
Example: This example path is 88 characters long:
NeostellavsTesla123455/ExplicitDocumentsInvestigation/NeostellaEvidence/NeostellaCar.png
Special Characters in Folders and Documents
- Dropbox doesn’t allow certain characters in folder or document names.
- A comparison table between Filevine’s and Dropbox characters restrictions for folders and documents is presented below. Special characters are allowed in project names in Filevine, and these names are used as folder names by the provider.
- Any special characters in project names: “, :, ?, *, ‘, will be replaced by a "-" and . sometimes will be replaced by a “_” to avoid conflicts with the provider's restrictions.
Character | Name | Filevine | Dropbox |
< | less than | unsupported | supported |
> | greater than | unsupported | supported |
: | colon | unsupported | supported |
" | double quote | unsupported | supported |
/ | forward slash | unsupported | unsupported |
\ | backslash | unsupported | unsupported |
| | vertical bar or pipe | unsupported | supported |
? | question mark | unsupported | supported |
* | asterik | unsupported | supported |
, | comma | unsupported | supported |
# | hash or pound | supported | supported |
% | percent | supported | supported |
& | ampersand | supported | supported |
@ | at sign | supported | supported |
$ | dollar sign | supported | supported |
{} | braces | supported | supported |
[] | brackets | supported | supported |
= | equal sign | supported | supported |
- | hypen | supported | supported |
() | parenthesis | supported | supported |
. | period | supported | supported |
+ | plus sign | supported | supported |
' | single quotation mark | unsupported | supported |
emojis | 😀🗂️⬇️ | supported | unsupported |
SharePoint Restrictions: Files and Folders
Maximum Path Length Limitation
The maximum length for the entire decoded file path -including the file name- is 400 characters. When your Filevine path is bigger than 400 characters, it will NOT be created on SharePoint. The limit applies to the combination of the folder path and file name after decoding.
Path Structure
The path structure must be composed as follows and each name component must be separated by forward slashes: projectfolder000000/firstlevelfolder/secondlevelfolder/thirdlevelfolder
Example:This example path is 276 characters long:
NeostellavsTeslaInc123455/ExplicitDocumentsInvestigation/NeostellaEvidenceAgainstMusk/LegalProceedings/2024/Phase1/CollectedEvidence/Documents/Submissions/ExpertTestimonies/NeostellaWitnessStatements/AudioTranscripts/PhysicalExhibits/NeostellasCarAccidentPhotos/CrashScene.png
Special Characters in Folders and Documents
- SharePoint doesn’t allow certain characters in folder or document names.
- A comparison table between Filevine’s and SharePoint characters restrictions for folders and documents is presented below. Special characters are allowed in project names in Filevine, and these names are used as folder names by the provider.
- Partially Supported Characters: For some versions of SharePoint, the following characters are not supported: #, %, &. For more information about SharePoint restrictions, visit the link: Restrictions and limitations in OneDrive and SharePoint
Character | Name | Filevine | Dropbox |
< | less than | unsupported | unsupported |
> | greater than | unsupported | unsupported |
: | colon | unsupported | unsupported |
" | double quote | unsupported | unsupported |
/ | forward slash | unsupported | unsupported |
\ | backslash | unsupported | unsupported |
| | vertical bar or pipe | unsupported | unsupported |
? | question mark | unsupported | unsupported |
* | asterik | unsupported | unsupported |
, | comma | unsupported | supported |
# | hash or pound | supported | partially supported |
% | percent | supported | partially supported |
& | ampersand | supported | partially supported |
@ | at sign | supported | supported |
$ | dollar sign | supported | supported |
{} | braces | supported | supported |
[] | brackets | supported | supported |
= | equal sign | supported | supported |
- | hypen | supported | supported |
() | parenthesis | supported | supported |
. | period | supported | supported |
+ | plus sign | supported | supported |
' | single quotation mark | unsupported | supported |
emojis | 😀🗂️⬇️ | supported | unsupported |
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