Data Warehouse Hydration and Rehydration Challenges

Data Hydration

If a client encounters missing, incomplete, or erroneous information within their Data Warehouse database, it indicates a hydration challenge. Common scenarios include:

• The database displays no information.
• The database has been deleted.
• Duplicate data exists.

In these cases you must contact Neostella for support at the help center or by email at help@neostella.com .

To assist you more effectively, please provide the following information:

1. Client Name and Law Firm Name.

2. Specific Information Details: Please specify which information is missing or not updating correctly (e.g., the specific column name, field name, etc.).

3. Supporting Evidence: Please provide screenshots or videos demonstrating the issue.

Once we receive the correct information, we will initiate the hydration process. This process may take up to three hours. After completion, the changes made in Filevine should be reflected in the Data Warehouse.

Data Rehydration Request

Our support team is the only one authorized to carry out the data rehydration process. However, the client must initiate the request. Contact us through the help center or by email at help@neostella.com, explaining your request. 

To assist you more effectively, please provide the following information:

1. Client Name and Law Firm Name.

2. CSV Document with Specific Information Details: 

• Option 1: Share the CSV document directly with our support team.
• Option 2: Provide a detailed description of the CSV, including the information to be rehydrated.

3. Confirmation of the Information to Rehydrate: Specify which data needs to be rehydrated (e.g.,: Project Names or Project IDs).

Once we have the correct details, we will run the rehydration process. This may take up to three hours. Afterward, the tool should function correctly again.